Shipping
Original paintings
Each original painting is handled with the same care and attention that went into its creation, ensuring it arrives in perfect condition. Please allow 5–7 business days for your painting to be carefully packaged and prepared for shipping, including final varnishing and signing by the artist. All shipments are fully insured and include tracking to your final destination. Artwork valued at more than $1,000 requires a signature upon delivery to ensure secure receipt.
- United States·1–3 business days after dispatch
- International·2–8 business days after dispatch
Fine art prints
Our fine art prints are proudly made in the USA and fulfilled at the time of order, which helps reduce waste and unnecessary overhead. Processing takes 3–5 business days from the time of order. Prints are carefully packaged in flat or round tube mailers, depending on size, and include tracking to their final destination.
- United States·1–3 business days after dispatch
- International·2–8 business days after dispatch
Shipping rates & carriers
A flat shipping rate is charged at checkout. All orders ship via USPS, FedEx, UPS, or Amazon, depending on size and destination. Complimentary shipping may be offered during select promotional periods, as noted at checkout; standard flat-rate shipping charges apply at all other times. We are unable to ship to PO Boxes; please provide a physical street address at checkout.
Delivery & carrier liability
Buyers are responsible for ensuring someone is available to receive and sign for shipments requiring a signature, or for arranging pickup with the carrier if delivery is attempted and missed. Once carrier tracking confirms a package as delivered to the address provided, we are not liable for packages that are lost, stolen, or misplaced after that point.
Lost packages
If tracking shows no movement and delivery has not occurred within the following windows, please contact us and we will treat the shipment as lost:
- Domestic·10 business days past the estimated delivery window
- International·21 business days past the estimated delivery window
We will file any necessary insurance or carrier claim on your behalf; you will not be asked to wait on that process. Once a shipment is confirmed lost, fine art prints will be reprinted and reshipped at no additional cost. Original paintings, being one-of-a-kind, will be refunded in full, as a replacement is not possible; we may first confirm with the carrier that the piece cannot be located before finalizing a refund on high-value originals.
Processing delays
Processing times may be extended during holidays, high-order-volume periods, or due to artist illness or travel. If your order is affected, we will notify you of the updated timeline.
Order changes & cancellations
Original paintings may be changed or cancelled any time before your piece ships, since these orders are fulfilled in-house. Fine art prints are made to order, so changes or cancellations must be requested within 2 hours of submitting your order. After that window, we cannot guarantee a change or cancellation.
Damaged items
If your item arrives damaged, please see our Returns & Refunds page for how to report the issue and what to expect.
International orders
Buyers are responsible for any applicable customs duties, taxes, or import fees charged by their country. These charges are separate from shipping costs and are determined by local customs authorities. If a package is refused or unclaimed due to unpaid customs duties and is returned to us, the buyer will be refunded the cost of the item minus original shipping and any return shipping fees incurred.
Shipping address accuracy
Buyers are responsible for providing accurate and complete shipping information at checkout. We are not able to issue refunds for orders that are lost, mis-delivered, undelivered, or returned as a result of incorrect shipping information provided by the buyer. If an order is lost due to an incorrect shipping address, the buyer will be responsible for all re-shipping costs to the corrected address, and, for fine art prints, if the original order cannot be recovered, a reprint fee based on the value of the print. We recommend double-checking your shipping address before completing your purchase.
Questions about your order or shipment? Please contact us and we’ll be happy to help.