Returns & Refunds

Returns

All fine art prints are made to order and are not eligible for returns.

All original painting sales are final. Cancellations, exchanges, and refunds are not available outside of the circumstances described below.

Damaged, defective, or incorrect orders

If your artwork arrives damaged or defective, or if you received the wrong item, please contact us within 10 days of delivery.

To help us resolve things quickly, please include:

• Your order number
• Clear photos of the item and its packaging

Once reviewed, we will make it right with a replacement (for fine art prints) or a refund (for original paintings, as each piece is one-of-a-kind and cannot be replaced). Please hold onto the original item and packaging until your claim is resolved, as they may be needed to support an insurance or carrier claim. We reserve the right to request additional information or documentation to evaluate a claim.

Items lost in shipping

If tracking shows no movement and delivery has not occurred within the following windows, please contact us and we will treat the shipment as lost:

• Domestic·10 business days past the estimated delivery window
• International·21 business days past the estimated delivery window

At that time, we will open an insurance claim with the shipping carrier on your behalf. You will not be asked to wait on that process to receive a resolution: fine art prints will be reprinted and reshipped at no additional cost, and original paintings will be refunded in full, as a replacement is not possible.

Cancellations & order changes

Original paintings may be changed or cancelled any time before your piece ships. Fine art prints are made to order, so changes or cancellations must be requested within 2 hours of submitting your order. After that window, we cannot guarantee a change or cancellation.

Refund method

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

International customs duties, taxes, and import fees are not refundable, as these are collected by your country’s customs authority and are outside of our control.

Questions about an order? Please contact us and we’ll be happy to help.